All authorized returns must be made within 3 days of purchase (no exceptions) and are subject to a 10% restocking fee. Returned items must be in a condition suitable for resale, in its original packaging and accompanied by the original receipt. Returning delivered product is the responsibility of the purchaser, or at the purchaser’s request we will pick up for a $50 fee. The materials must be in good condition and original receipt must accompany the return of goods. Returns are for store credit or exchange only, no cash refunds. Special Orders, discontinued items, sale items, expired products or “specials” are not eligible for return or exchange. Open, damaged or used products are not returnable. Wines will not be accepted for re-stocking if they have been heated, chilled or the labels are missing and/or damaged. Please note that taste alone cannot be the sole basis for a return. Our wines are carefully selected by our team in order to offer a diverse range of high-quality wines to our customers. Our mission is always to provide you with as much information as possible to help you make a selection that you will enjoy.