Shipping & Delivery
  1. Delivery charges apply at the discretion of Liquid Courage Limited and are subject to change without notice.
  2. While LIQUID COURAGE does their best to satisfy customer requests on delivery schedules and timing, no implied or expressed time commitments for delivery shall be honored by LIQUID COURAGE in any form.  Traffic, weather, scheduling, mechanical failures, and inventory availability may impact delivery schedules and therefore no commitments by anyone shall be held in force. 
  3. The driver has the final authority on the placement of product delivered to the customer location and will exercise judgment as to the safety of the terrain and request for special placement of the goods being delivered. 
  4. Rescheduled deliveries for any reason are subject to an additional delivery charge.  We are under no obligation to wait for you to arrive to accept delivery.
  5. Customers must sign for accuracy of products and quantities delivered, and once in receipt of goods shall then be held responsible for any defects or discrepancies.
  6. A signature on the delivery pick slip is required for each delivery, and signifies that the order is correct.  We will not be held responsible for errors if the customer requests we leave goods at the delivery site without a signatory.
LOYALTY PROGRAMS: 
LIQUID COURAGE at their sole discretion will invite customers to participate in customer loyalty programs and shall have the right to change the terms and conditions of those programs at any time.  LIQUID COURAGE can change the programs and/or remove customers from loyalty programs without notice.  Loyalty points cannot be transferred between sister companies or customer accounts.  The terms of our loyalty programs are listed on a separate document.
Returns & Replacements
All authorized returns must be made within 3 days of purchase (no exceptions) and are subject to a 10% restocking fee.  Returned items must be in a condition suitable for resale, in its original packaging and accompanied by the original receipt.  Returning delivered product is the responsibility of the purchaser, or at the purchaser’s request we will pick up for a $50 fee.   The materials must be in good condition and original receipt must accompany the return of goods.  Returns are for store credit or exchange only, no cash refunds.  Special Orders, discontinued items, sale items, expired products or “specials” are not eligible for return or exchange.  Open, damaged or used products are not returnable.  Wines will not be accepted for re-stocking if they have been heated, chilled or the labels are missing and/or damaged.  Please note that taste alone cannot be the sole basis for a return. Our wines are carefully selected by our team in order to offer a diverse range of high-quality wines to our customers. Our mission is always to provide you with as much information as possible to help you make a selection that you will enjoy.
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Payment, Pricing & Promotions
PAYMENT TERMS. For credit accounts, the total amount of this Invoice shall be payable in full by Buyer within thirty (30) days after the date of this invoice. Please allow 3 working days for payments to be posted.  All amounts past due are subject to a late charge of one and one-half percent (1 1/2%) per month or eighteen percent, (18%) per annum.  All managers or company checks must be pre-approved by Liquid Courage Management.  Personal checks are discouraged, and must be pre-approved by Finance and cleared before product can be released.  A service fee of $45.00 will be added to all return checks.  The minimum credit card charges will be $25.00 and must be accompanied by photo ID.  All cash refunds over $100.00 will be issued by check the following Monday after 1pm to the original purchaser; all others will be in the form of the original payment; re: Credit Card, Store Account. 
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